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Technical Support Specialist

Gainor Staffing
Published
August 23, 2023
Location
New York, ny, United States of America
Job Type

Description

Join a leading global law firm with a presence in 27 key business centers worldwide! They are seeking a Technical Support Specialist to provide office-based technology setup and support in their New York office. Collaborate with local and global teams to ensure seamless technology services for end-users, aligned with the firm’s strategic goals.

Responsibilities:

  • Provide excellent 2nd line/desk side incident, problem, and request management support, following established processes.
  • Resolve escalated Service Desk tickets, managing customer expectations effectively.
  • Communicate problems impacting the business, such as outages, proactively.
  • Support video conferencing network and peripherals locally and across offices.
  • Manage video and audio conferences, including software from Cisco, Webex, Zoom, and Microsoft Teams.
  • Troubleshoot and resolve hardware and software issues, maintaining firm standards.
  • Assist in hardware upgrades, asset management, and IT projects.
  • Contribute to the knowledge base and stay informed about industry trends.

Qualifications:

  • Proficiency in Microsoft Office products; advanced OS and registry problem-solving.
  • Strong grasp of AD, Active Directory roles, Exchange, TCP/IP, DNS, DHCP, VPN for desktop support.
  • Extensive hardware knowledge including printers, laptops, iPhones, Android devices.
  • Imaging, configuring PCs to firm standards, laptop repairs, and hardware troubleshooting.
  • Experience with document management systems and e-filing processes.
  • Ability to manage projects, meet timelines, and work within budgets.
  • Customer-oriented approach and responsive service delivery.
  • Familiarity with video conferencing software and AV equipment.
  • Adherence to IT and security policies, quality assurance practices.
  • Flexible to provide overtime and on-call support when needed.

The salary ranges between $80,000-82,000 per year, based on experience.

 

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