Description
A leading mission-driven health research organization is seeking an experienced leader to join the team on a temporary basis as an Interim Donor Services Consultant. This senior-level position provides strategic oversight to assess, stabilize, and scale donor operations, ensuring the organization can meet its ambitious fundraising goals.
This is an exciting opportunity for a results-oriented professional with deep experience in donor services, CRM systems, and operational transformation to make a meaningful impact in a high-growth, mission-focused environment.
This role has an estimated assignment length of 6-8 months and is fully remote, based in Eastern Time.
Who You Are
- Senior nonprofit operations leader with 10+ years guiding donor services, advancement operations, or revenue operations functions
- Experienced in scaling donor operations in organizations experiencing significant fundraising growth
- Deep knowledge of CRM ecosystems such as Raiser’s Edge or Salesforce
- Skilled in operational diagnostics, workflow redesign, and organizational change management
- Confident advisor who communicates effectively with executive leadership and cross-functional partners
What You’ll Do
- Review donor services operations including team setup, workflows, service standards, systems, reporting, and donor engagement
- Identify bottlenecks, gaps, and risks affecting efficiency, data accuracy, donor retention, and fundraising growth
- Assess CRM setup, integrations, and reporting capabilities alongside technology teams
- Compare current practices to peer organizations and sector benchmarks
- Develop a strategy to expand and scale donor services in line with fundraising goals
- Recommend optimized workflows, service approaches, staff roles, and performance measures
- Evaluate existing technology platforms including CRM, payment systems, reporting tools, and vendor partnerships (e.g., gift processing services)
- Suggest system upgrades, process automation opportunities, and strengthened data governance
- Lead or advise on implementation of prioritized improvements while ensuring team stability
- Create SOPs, documentation, and training resources; provide guidance on hiring or structural adjustments if required
What Success Looks Like
- Operational risks, inefficiencies, and barriers to growth are clearly identified and documented
- A practical roadmap for scaling systems, workflows, and staffing is established to support fundraising expansion
- Stronger alignment across donor services, technology, finance, and development functions is achieved
- Data governance practices, reporting accuracy, and compliance readiness are strengthened
- Team operations are stabilized through documented processes, defined service standards, and clear performance expectations
Pay Rate Range: $75-95 per hour, based on experience
Location: Remote, USA – Eastern Time
Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.
