Description
Our client, a law firm based in New York, NY, is seeking an Operations Support Supervisor to join their team. This role will provide oversight of the operations support and paralegal teams ensuring there is exceptional and balanced support for all attorneys. This role will also assist the operations team in general oversight of the premises and operational services.
Establishing positive work relationships with clients, attorneys and business professionals is necessary for success in this role
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Job Responsibilities:
- Oversight of the operations support and paralegal teams, including scheduling, performance and training
- Performance monitoring including workload and productivity
- Coordinate workflow and ensure goals are met
- Conduct performance reviews
- Implement processes to create efficiencies
- Provide input on hiring for these teams
- Ensure compliance with firm policies and operational procedures
- Gather operational information on space, equipment and costs
- Assist with budget preparation
- Process invoices in the firm’s accounting system
- Assist with vendor management and relationships
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Skills & Qualifications:
- Strong problem-solving skills and decision-making skills and ability to follow complex instructions
- Ability to interact in a professional, cooperative and tactful manner with clients, co-workers and others both in person and on the telephone
- Detailed-oriented and adaptable
- Punctual
- Pleasant and professional demeanor with clear speaking voice
- Excellent verbal, written, organization, computer, and interpersonal skills
- Ability to multitask, solve problems and handle confidential matters with diplomacy and tact
- Ability to work in a fast-paced environment
- Proficiency in outlook, iManage, Excel, EMS and other firm applications
- 2-5 years of experience in operations within a law firm or professional services industry. Bachelor’s Degree preferred.
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Salary Range: $100,000 - $125,000 based on experience.
Gainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.
