Description
A leading global law firm is seeking an IT Analyst to join the team in New York City.
Who You Are
- You have a university degree or equivalent hands-on experience in IT support
- You bring at least 3 years of experience delivering direct technical assistance for hardware, software, and networking solutions
- Experienced in managing LAN/WAN environments and supporting network systems
- Experienced in installing, configuring, and maintaining client operating systems and related devices
- You demonstrate reliability, punctuality, and a strong sense of ownership in your work
What You’ll Do
- Provide first-level technical support for end users through phone, email, and in-person assistance
- Manage and maintain office hardware including computers and printers
- Support meeting technologies such as video conferencing, presentations, and special events
- Install and configure software in line with organizational standards and security guidelines
- Maintain accurate asset records and update the asset management system regularly
- Use ticketing tools to log, track, and resolve service requests
- Assist with IT projects, deployments, and initiatives, including user training
- Support mobile device technologies and remote access solutions such as VPN and Citrix
- Coordinate planned maintenance and respond effectively to unplanned outages or disruptions
- Uphold data security best practices and comply with information security policies
- Work beyond scheduled hours when necessary (including at least one weekend per month) and travel occasionally for business needs
What Success Looks Like
- End users receive timely, high-quality technical support and solutions
- Meeting technologies run smoothly with minimal disruptions
- IT assets and systems are consistently maintained and accurately documented
- Service requests are resolved efficiently with clear communication throughout the process
- Projects and initiatives are delivered on time with strong user adoption
- Security standards are upheld across all systems and processes
Salary Range: $80,000 – 100,000 annually, based on experience
Location: New York, NY – On site
Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.
