Description
Our client, a storied NYC law firm, is seeking a Conference Center Coordinator to serve as the initial point of contact for all clients or guests. The position is based 5 days a week at their lovely office in Midtown, Manhattan.
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Job Responsibilities:
- Greet guests/clients in a welcoming manner and make sure their needs are tended to proactively and properly
- Reply to requests with a high level of client service support as well as assisting with any administrative needs
- Review reports and requests throughout the day; make sure that all changes are documented and followed up on, as needed
- Manage conference room activity using various forms of communication with department management
- Organize and communicate special needs to requests to the correct team members
- Handle interactions with a high level of hosts that request conference rooms when none are available
- Address issues with partners, clients, or guests
- Other duties as assigned
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Skills and Qualifications:
- Bachelor’s degree preferred
- 5+ years' experience of reception and/or conference service experience in a legal or professional services environment
- 5+ years’ hands-on experience with conference room booking software
- Advanced skills in Microsoft Office Suite, Rendezvous or similar room reservation system
- Customer-service driven, sense of urgency to complete requests
- Organizational, follow-up, and trouble-shooting skills
- Ability to work in a fast-faced environment and maintain calm and professional under pressure
- Demonstrated Ability to collaborate, analyze, problem-solve, quickly and accurately
- Excellent written and verbal communication skills, as well as strong listening and questioning skills
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Pay Rate: $29 - $30 per hour based on experience
Gainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.
